​Privacy Policy

Thriving Habits [ABN: 58271589019] ("we," "our," or "us") is committed to providing safe and meaningful services that value and respect your privacy. To provide you with a best-in-class service and comply with legal requirements, we must collect and store personal information, including sensitive personal information. This Privacy Policy outlines how we collect, use, protect, and share your personal information, including sensitive health information, in accordance with the Australian Privacy Principles (APP).

Under the Australian Privacy Principles, you may:

• Access your personal information

• Correct or update your information

• Request deletion of your data

• Opt-out of marketing communications

To exercise these rights, contact us at contact@thrivinghabits.com.au.

Information that you provide voluntarily that we collect and store:

Personal Information: Name, email address, phone number, payment details, and other information.

Sensitive Personal Information: Dietary habits, health history, medical history, goals, and other relevant details necessary to provide safe and effective services for your needs. 

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Information we collect through the use of our website.

Usage Information: Website interactions, IP address, device details, browser type, and pages visited.

We use your personal information to:

• Provide and personalise services

• Process transactions

• Respond to inquiries

• Send updates, newsletters, and promotional materials (where you explicitly consent)

• Improve our services and website

We store your sensitive personal information on Australian-based cloud servers, meeting best practice security protections. Access is strictly limited to authorised personnel providing services to you.​

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We never share your sensitive personal information without your explicit consent, except as required by law.

We never sell your personal information.

In order to provide an efficient digital platform and payment system, your personal information and or usage information may be shared with or collected by:

• Third-party service providers for transaction processing, email delivery, analytics, or other operational support.

• Regulatory or law enforcement bodies if required by law.

Where your information is shared with a third-party service provider, it is limited to only what is necessary to engage that service. We conduct thorough due diligence when selecting third-party providers; however, there are limitations to our control over third-party practices, and we encourage you to review their privacy policies.

We retain your information only for as long as necessary to provide our services or comply with legal obligations.

We use AI to improve the effeciency of our services and ensure we can continue to deliver a cost effective service while meeting ongoing reporting requirements. The Use of AI is strictly controlled and your information remains in control of Thriving Habits at all times and is not stored by or accessable by AI systems. Your data is not used in ongoing learning of Large Language Models or other AI applications.

We use cookies to enhance your website experience and analyse website traffic. You may control cookie settings through your browser.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. If a change impacts your information already held by us you will receive a notification via email. 

For questions or concerns about this policy please contact contact@thrivinghabits.com.au